“I first met Jessica Chea when she knocked at my front door a few years ago. Explaining who she was and whom she worked for, she asked whether we were contemplating selling our home. We were not, and upon hearing this she asked whether I would accept a copy of a book entitled “Real Estate Mistakes” by Neil Jenman, which she hoped might be useful to us when the time came to sell. I put the book in my shelves and thought no more about it. In the intervening years Jessica knocked on the door perhaps twice more. The answer remained the same, but I liked her approach, resolved that when the time came to sell we would certainly include her among two or three agents we would choose to make a presentation to us, and told her so.
Late in 2014 we felt the time had come to consider moving to a retirement village which would provide a safer and more supportive environment, and by the end of that year had selected a unit under construction with a planned moving date of October 2015. The retirement village provided a briefing on selling our property from a real estate firm of a traditional type - advocating an auction, open inspections and an advertising budget of $4000-$6000 to be paid by the vendor. Wondering “Is that all there is?” turned to Mr Jenman’s book for inspiration.
What a revelation! There is another way. I became convinced that we didn’t have to go to auction for the best result; that it was possible to allow genuine buyers to inspect the house by appointment rather than opening it to all and sundry for an hour a week of the agent’s choosing; and rather than our providing an advertising budget, the right agent might pay for targeted advertising that would be aimed at our needs rather than theirs. For me these were the central points in a real estate philosophy that impressed me as logical, ethical and most of all worked for the seller, who after all is the agent’s employer. I might say I was converted to this approach despite arguments to the contrary from family, friends and even the independent valuer whom I retained to value the property (another Jenman recommendation).
The valuation provided coincided more or less with my own estimate of the worth of our house, and with that in mind I decided to interview two or three agents. My plan was to include an agent advocating auction despite my instinct that private sale was the way to go. Jessica was the first agent invited to present. She painted a convincing picture of her ability to achieve our price objectives and indeed said she could guarantee a price within a range as much as 10% higher than our valuer’s upper limit. She clearly outlined the process by which this would be achieved and left me in no doubt that her promises would be kept. Despite this it was still my intention to interview at least one other agent. I abandoned this intention once I spoke to three former clients who were unanimous in their praise of Jessica and adamant that what I saw was absolutely what I would get.
The process described swung into action - inspection by the First National team, sale boards photographs, advertising and marketing initiatives, and so on. Buyer inspections followed, and 9 days after listing, Jessica told us she had negotiated an offer which was $40,000 in excess of her guaranteed range. Delighted, we signed the sale contract.
With the support of her colleagues at First National Jessica has more than honoured every promise she made to us. We could not be happier with the service received, and feel confident that future clients will have the same experience.”
“Having witnessed the quick sale of a neighbour’s house by First National, we contacted them who referred us to Jessica Chea.
We decided to sell our home upon our first meeting with Jessica whose sincerity and knowledge impressed us. We were particularly pleased with First National’s philosophy of advertising, inspections and the setting up of the initial price. The whole process took less than a week. Jessica has treated us like our daughter would.”
“Thank you for your professional approach to selling my elderly mother’s property. We had seen First National’s for sale boards outside many properties in Glen Waverley, particularly in the Hinkler Road area. Properties seemed to sell quite quickly and for a good price. Mum did not want to auction, or have open house days, so First National’s campaign process appealed to us. We appreciated the feedback each week, and were delighted with the result when the property sold. Jessica, you introduced us to the team from First National at the outset. Mum felt very comfortable having the team members visit with prospective buyers. We were advised in advance of any visit and she could relax without stress. Your explanation of the process and paperwork was also easy to understand.
We certainly would recommend First National and the team to anyone interested in selling their property.”
“Thank you for your professional approach to selling my elderly mother’s property. We had seen First National’s for sale boards outside many properties in Glen Waverley, particularly in the Hinkler Road area. Properties seemed to sell quite quickly and for a good price. Mum did not want to auction, or have open house days, so First National’s campaign process appealed to us.
We appreciated the feedback each week, and were delighted with the result when the property sold. Jessica, you introduced us to the team from First National at the outset. Mum felt very comfortable having the team members visit with prospective buyers. We were advised in advance of any visit and she could relax without stress. Your explanation of the process and paperwork was also easy to understand.
We certainly would recommend First National and the team to anyone interested in selling their property.”
“Recently my brother, sister & I needed to sell our home of nearly 20 years. After meeting with Jessica from First National Waverley City, my siblings, parents and I were all in agreement that Jessica was the best real estate agent for the sale of our house. Our experience with Jessica and the staff at First National Waverley City was very fast, professional and fuss-free.
From the time that we signed up, Jessica kept us all informed throughout the entire process. The ‘For Sale’ board went up, and within 3 days she had negotiated 2 offers and we sold the property, for a price which was way beyond our expectations. Jessica’s negotiating skills and sales techniques are second to none. This is why she has been chosen by her peers and recognised in the last couple of years with many real estate awards that are hard to come by.
My family have been able to move on without any stress and we haven’t looked back since our fantastic experience with your team! We cannot thank you enough, as you went above and beyond to achieve a very positive outcome. Trust is something that you have to earn. Take it from a simple person, you’re doing the right thing in trusting Jessica to sell your home.
After being in the customer service industry myself for the last 30 years, I respect and applaud Jessica’s ethics and the way she goes the extra mile for her clients. Great job once again to all the team at First National Waverley City, and a special thank you to Jessica for making it happen!”
“Thank you for the wonderful job you and your team did in selling my home. The sale happened quickly, I got the price I asked, and there was minimal disruption to our daily routine at home. When I first considered the sale of my home of 25 years, I must admit I was apprehensive. However, my concerns quickly evaporated after I contracted you and your team as the agents to get me through the process.
Your system of no upfront marketing costs and your “no sale, no cost” approach certainly made the whole process more appealing to me. And the honesty, dedication and drive that you and your team displayed throughout the entire process could not be faulted.
I would have no hesitation in recommending you and the rest of the team to anyone else considering selling. Thanks again!”
“We would like to thank you very sincerely for the effort you made when selling our property in Glen Waverley. You were very confident, professional and friendly, which you quickly passed on to us. It was sold in less than a month without any stress from “open house” or auction, and only potential buyers were brought to see through the house , also the price we were paid was amazing.
I congratulate First National for the way they conduct business and I would have no hesitation in recommending Jessica to anyone wanting to sell their property.
Thank you Jessica.”
“Thank you for the wonderful job you and your team did in selling my home. The sale happened quickly, I got the price I asked, and there was minimal disruption to our daily routine at home. When I first considered the sale of my home of 25 years, I must admit I was apprehensive. However, my concerns quickly evaporated after I contracted you and your team as the agents to get me through the process.
Your system of no upfront marketing costs and your “no sale, no cost” approach certainly made the whole process more appealing to me. And the honesty, dedication and drive that you and your team displayed throughout the entire process could not be faulted.
I would have no hesitation in recommending you and the rest of the team to anyone else considering selling. Thanks again!”
“We would like to thank you very sincerely for the effort you made when selling our property in Glen Waverley. You were very confident, professional and friendly, which you quickly passed on to us. It was sold in less than a month without any stress from “open house” or auction, and only potential buyers were brought to see through the house, also the price we were paid was amazing.
I congratulate First National for the way they conduct business and I would have no hesitation in recommending Jessica to anyone wanting to sell their property.
Thank you Jessica.”
“At the outset Jessica Chea clearly explained the First National approach and how it suited our needs, rather than going through a series of “house opens’ and then the pressures associated with an auction. The process made sense and suited our requirements at the time.
Subsequently our experience confirmed that we had made the right choice in selecting First National. Staff were courteous and considerate of our timetable. Communications were clear and kept us abreast of the marketability of our family home. Jessica was the consummate sales professional. We appreciated her hard work and commitment.
On a personal level Jessica demonstrated sincerity and honesty. Her warm, engaging personality helped us through what might otherwise have been a more challenging process. In closing we would recommend First National and Jessica in particular to anyone considering selling their home.”
“John and I would like to thank you so much for the fantastic result you achieved for us on the sale of our home. We contacted three real estate companies, the first one was very good, but after the appointment we had with you, we were absolutely sure we had made the right decision. The third company didn’t approach us for a week after we had phoned.
One of the reasons we decided to go with First National Glen Waverley was your presentation. The second reason was the structure of your company. The harder you work, the higher the result for you and of course for John and I. You exceeded all our expectations and we are just so delighted with the professionalism shown by all your staff. Everyone worked as a team, and were all very pleasant at all times.
Again many thanks and as you know, you were recommended to us by two friends who had similar experiences as we have had. We would happily recommend you to anyone who was thinking of selling their home.”
“I’ve just sold my property through First National Waverley City. I was very happy with the way it was marketed, there was no open house with a lot of people trampling through; it was all done by appointment. They would phone in advance when they were coming to bring people through, which worked out very well in my favor because I could go have a coffee or go visit friends. When I did meet some of the people who cam through, they were very pleasant, very nice and their sales people were always very friendly and very respectful.
There was no extras for my part with marketing fees or advertising fees. It was all done very respectfully and very nicely. It worked out very well and I sold the property, from start to finish, in 27 days.
I would recommend Jessica to anyone who is interested in selling their property, particularly with First National, because she’s very dedicated and she goes to lot of trouble to get the end result and there’s no hesitation of phone calls to or from her. She always kept me in the loop and always informed me on how things were progressing which was very helpful because from day to day I knew exactly what was going on
I would just like to say thank you to all the staff at First National. Such a lovely crew and group of people, I would have no recommendation in using this company for sale or purchasing properties.
Thank you to all of you for a lovely happy result.”