“Having witnessed the quick sale of a neighbour’s house by First National, we contacted them who referred us to Jessica Chea.
We decided to sell our home upon our first meeting with Jessica whose sincerity and knowledge impressed us. We were particularly pleased with First National’s philosophy of advertising, inspections and the setting up of the initial price. The whole process took less than a week. Jessica has treated us like our daughter would.”
“Jessica has been a fantastic support and mentor for us in the Melbourne property market. She successfully sold not one, but two of our homes, in record time and for a great result. She has an innate understanding of the overseas and local markets, is extremely personable and a formidable negotiator for her client’s interests. We cannot recommend her any higher to a prospective vendor. Jessica goes above and beyond to achieve your goals. She is an expert agent, with a proven track record of success.
We extend our most sincere thanks to Jessica for all of her fantastic work!”
“I first met Jessica Chea when she knocked at my front door a few years ago. Explaining who she was and whom she worked for, she asked whether we were contemplating selling our home. We were not, and upon hearing this she asked whether I would accept a copy of a book entitled “Real Estate Mistakes” by Neil Jenman, which she hoped might be useful to us when the time came to sell. I put the book in my shelves and thought no more about it. In the intervening years Jessica knocked on the door perhaps twice more. The answer remained the same, but I liked her approach, resolved that when the time came to sell we would certainly include her among two or three agents we would choose to make a presentation to us, and told her so.
Late in 2014 we felt the time had come to consider moving to a retirement village which would provide a safer and more supportive environment, and by the end of that year had selected a unit under construction with a planned moving date of October 2015. The retirement village provided a briefing on selling our property from a real estate firm of a traditional type - advocating an auction, open inspections and an advertising budget of $4000-$6000 to be paid by the vendor. Wondering “Is that all there is?” turned to Mr Jenman’s book for inspiration.
What a revelation! There is another way. I became convinced that we didn’t have to go to auction for the best result; that it was possible to allow genuine buyers to inspect the house by appointment rather than opening it to all and sundry for an hour a week of the agent’s choosing; and rather than our providing an advertising budget, the right agent might pay for targeted advertising that would be aimed at our needs rather than theirs. For me these were the central points in a real estate philosophy that impressed me as logical, ethical and most of all worked for the seller, who after all is the agent’s employer. I might say I was converted to this approach despite arguments to the contrary from family, friends and even the independent valuer whom I retained to value the property (another Jenman recommendation).
The valuation provided coincided more or less with my own estimate of the worth of our house, and with that in mind I decided to interview two or three agents. My plan was to include an agent advocating auction despite my instinct that private sale was the way to go. Jessica was the first agent invited to present. She painted a convincing picture of her ability to achieve our price objectives and indeed said she could guarantee a price within a range as much as 10% higher than our valuer’s upper limit. She clearly outlined the process by which this would be achieved and left me in no doubt that her promises would be kept. Despite this it was still my intention to interview at least one other agent. I abandoned this intention once I spoke to three former clients who were unanimous in their praise of Jessica and adamant that what I saw was absolutely what I would get.
The process described swung into action - inspection by the First National team, sale boards photographs, advertising and marketing initiatives, and so on. Buyer inspections followed, and 9 days after listing, Jessica told us she had negotiated an offer which was $40,000 in excess of her guaranteed range. Delighted, we signed the sale contract.
With the support of her colleagues at First National Jessica has more than honoured every promise she made to us. We could not be happier with the service received, and feel confident that future clients will have the same experience.”
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We have found your staff very professional, pleasant and friendly. We were recommended by a friend who lived close to us and you handled the sale of his home.
It was a frightening thought of moving home, at our age it was really quite daunting. Jessica was our closest contact and nothing was a trouble to her. She was willing to answer any questions at any time. She also found us a new home.
We would be willing to recommend your agency.
Thank you all.”
“I would like to offer my sincere thanks for your tireless work and dedication in finding the right buyer and securing the best outcome for my wife and I. In looking for someone to entrust with selling our house we interviewed three other agencies, and First National Waverley City was the clear leader in both their vision for the marketing campaign and enthusiasm to secure the best possible result for their clients.
On a more personal note, I found your energetic nature and fantastic communication skills to be a great asset to the campaign. You took the initiative and sought out a buyer, ensuring that we had plenty of interest in the property from day one and innovative ideas on how to present the property to prospective buyers.
While house selling is typically a stressful time by nature, I found your approach and professionalism made this process far easier. I would gladly recommend First National Waverley City to any of my friends or family without hesitation, and in particular yourself, to anyone who was searching for a fast and effective sales campaign.
Thank you once again for all your efforts!”
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When I decided to sell the family home of 63 years I had no hesitation in selecting you as the selling agent. Over several years you were the only agent who bothered to strike up a conversation with me while you worked in the area and by the time I decided to sell I felt that we had developed a good relationship.
Prior to deciding to sell, my son suggested to me that there was an agency that didn’t charge for advertising and didn’t have “open for inspection” and also had the courage to put a price on a property. He thought that First National Waverley City would be a good choice if I decided to sell.
I was of course very pleased that you worked for the same agency. You explained the selling process very clearly to me and at every step of the process kept me fully informed as to what was happening. I was very pleased with the price achieved and the minimal impact it had on my life. I would be happy to recommend you highly to any potential vendors.”
“To any prospective vendor,
I spend every working day negotiating sales, contracts and satisfactory outcomes. For me to withdraw from this entrenched habit demonstrates my confidence in the selling process Waverley First National utilise when selling. Their process removes any doubt that they will be able to extract the best possible price from the marketplace at any given time. My friends and associates think that I was very lucky to achieve such an incredible result. I can assure you that luck had nothing to do with it. It was the discipline in the selling process applied by the staff at First National that generated a very acceptable outcome. Along with the fact that I had the wisdom, to choose Waverley First National in the first place.
To achieve a fantastic sale price is an obvious necessity for the ongoing success of any commissioned base business and that is why I have to comment on the professional manner in which Jessica Chea and the staff at Waverley First National treated me. Their demeanour and business prowess was exceptional.
Overall selling my home of the last twenty five years was a very seamless and non-invasive process and I could not believe my luck when I purchased my new home, especially when the agent was prepared to sit down and negotiate with me. If they had applied the same process as Waverley First National their vendor would have been the beneficiary.”
“I would like to express my heartfelt thanks for selling my house. Your ability to negotiate for a good price so quickly meant I was able to plan for my future knowing my assets and the time I needed to move. Preparing for the client inspections was stressful for me as I had accumulated so much memorabilia over the years. You were patient and persistent so once that was done the rest was managed by you and your team with little inconvenience to me.
Danny called at my door at a fortuitous time and was a big help too.
Please thank the team at First National for their courtesy at all times and their effort for a good result.”
“Dear Jessica,
When we decided to sell our home my husband and I chose First National because we were impressed with their philosophy. We did not have to pay for advertising up front and we did not have to have “open house” days where lots of people tramp through, many of whom are just curious. Jessica, our agent, was extremely helpful, friendly and professional. Every question was answered honestly, every request met promptly and she kept us well informed throughout the process. She obtained a great result on our behalf so I would highly recommend her if you are planning to sell a property.”
“We’ve lived in Mount Waverey for 50 years and all of a sudden we decided we were ready to leave. We decided that we’d like to go to auction, but we were lucky enough to have been recommended to Jessica at First National buy our niece.
She came across and made a great impression on us because we thought that she’d give us plenty of service and we could tell her style. She actually said we sell houses with no auction, we look after our customers and we work for you - and thats exactly what she did.
No stress whatsover, we had minimal fuss about anything - so it was really great.
We didn’t go to auction and Jessica sold the house for us within 10 days. It was a marvelous situation. She’s a great estate agent and her service is absolutely first class and the method that First National do is brilliant.
We would recommend Jessica and First National to anyone, and we have already.
We’re very happy, thank you Jessica.”